FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
1. How do I know if my order is confirmed? Once your payment is authorized and your order is completed, you will receive an email confirming the order placement. For any concerns, please email us at fabsignatures@gmail.com OR admin@fabsignatures.com. .
2. What payment methods are accepted? We accept the following payment methods:
- Credit Card
- Debit Card
- Net Banking
- GPay, Phone Pay, BHIM UPI We process all online payments through Razorpay, which provides secure, encrypted connections for all credit card, debit card, Net Banking, and UPI transactions.
3. Can I add more items after placing the order? Unfortunately, once the order is placed, you won’t be able to add more items to it. You can place a new order for the items you missed out on adding.
4. How can I check the current status of my order? You can check the current status of your order on the ‘My Orders’ page, which provides you with complete information including the order status, payment status, and tracking details.
5. Are there any hidden or additional charges? There are no hidden charges. The prices shown against each product are the final prices, and you won’t be asked to pay any more than that.
6. My account has been debited but the order is not confirmed. What should I do? We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount may be debited from your side but may not have been received by us yet. Please wait for 24 hours to check if the order has been confirmed or if the amount is credited back to you. If neither happens, please drop us an email and we’ll assist you further.
